NOONTIDE is committed to providing safe and healthy working conditions for the prevention of workplace injuries and ill health. Further, NOONTIDE is committed to continual improvement of our health and safety performance. As the industry leader in workplace management solutions, the protection and enhancement of the safety and wellbeing of our team members is cornerstone to the NOONTIDE operating philosophy and is a value embedded in our corporate culture.
NOONTIDE will meet or exceed all applicable health and safety legislative requirements as well as other associated health and safety standards to which we and/or our clients subscribe. NOONTIDE will require its contractors to maintain a level of safety equivalent to that of NOONTIDE Team Members while at NOONTIDE workplaces. NOONTIDE will also stay abreast of industry best practices to protect our most valuable asset, our
NOONTIDE is committed to managing health and safety risks using an appropriate series of controls.
NOONTIDE will ensure that employees are involved in decisions that have an impact on their health and safety. NOONTIDE will provide its team members with the information, training, tools, procedures and support required to do their jobs safely.
Through robust hazard reporting, organizational accountability and management review, NOONTIDE will assess its health and safety performance. NOONTIDE will set health and safety targets as part of its annual business planning process. Performance will be regularly measured and evaluated to ensure the effectiveness of NOONTIDE’S health and safety management system.
All team members are accountable for performing work safely in accordance with company requirements and for identifying, communicating and, where appropriate, correcting workplace hazards in order to protect themselves, their co-workers, or the public from harm. Project Managers are accountable for the effective implementation of the health and safety program within their respective projects and for reporting on their health and safety performance.
NOONTIDE will ensure that this policy is communicated to, and understood by, our Team Members and subcontractors who are involved in the delivery of work on behalf of our clients. The Policy will be made available to all interested parties at https://www.noontideservice.com/us/ehs-policy-procedures/
Environmental stewardship is a cornerstone of the NOONTIDE operating philosophy. It is a value embedded in our corporate culture, and a practice reflected in our environmental management system and our business processes. Not only do we manage environmental impacts resulting from self-performed and subcontractor-delivered services, we also manage our clients’ impact on the environment in thousands of buildings. We are the industry leader in workplace management solutions, and our focus on sustainable resource use, emission reductions, pollution prevention, climate change mitigation, and protection of biodiversity and ecosystems has helped to position us there.
NOONTIDE will meet or exceed all applicable environmental legislation as well as other associated environmental standards to which we and/or our clients subscribe. NOONTIDE and its Team Members are also committed to conducting our operations in a manner that minimizes any environmental impacts.
Our Team Members understand the importance of environmental and social responsibility at a personal and organizational level, and we foster this culture through ongoing training and education.
NOONTIDE is always aiming for continual improvement in our environmental practices. We set specific performance goals and targets, and provide our team with the resources to achieve these objectives. Our progress related to meeting these targets is reviewed and evaluated regularly, while our overall environmental program, policy and management system are reviewed annually. Our progress in attaining these goals is published annually in our Corporate Sustainability Report.
All Team Members are accountable for conducting work in a manner that focuses on pollution prevention to reduce any impacts on the environment.
Project Managers are accountable for the effective implementation of the environmental programs within their respective projects and for reporting on environmental performance.
The communication of this policy is paramount to its understanding and effectiveness. Therefore, we have taken measures to ensure that it is communicated to, and understood by, the Team Members of NOONTIDE and our subcontractors who are involved in the delivery of work on behalf of our clients. The Policy will be made available to all interested parties at https://www.noontideservice.com/us/ehs-policy-procedures/
The intent of NOONTIDE’S Health, Safety & Environment Document for Contractors is to provide a written overview of NOONTIDE’s minimum policies and procedures with respect to Environmental Health and Safety (EH&S). This handbook does not address all EH&S issues which may arise during completion of work. Nor is this document intended to address or replace the Contractor’s duties and requirements with respect to regulatory compliance and best practices, and in conducting work in a manner that creates a safe and healthy environment for its own employees, NOONTIDE, building occupants and the public. It is the responsibility of the Contractor to operate in compliance with all applicable legislation and regulations that may pertain to its activities.
Compliance with this document does not relieve the Contractor from any liability that may result from the Contractor’s actions or from failure to act in accordance with applicable legislation.
Where applicable, NOONTIDE may provide to the Contractor additional EH&S policies and procedures, relating to specific site or job requirements, which the Contractor shall comply with. This document may be modified at any time at NOONTIDE’S discretion.
The purpose of this document is to assist contractors in understanding NOONTIDE’S minimum EH&S requirements while undertaking work at a NOONTIDE controlled space. This document is a general overview of NOONTIDE’S protocols and should be used in conjunction with the Contractor’s own environment, health and safety policies, procedures and programs. Contractors are responsible for controlling workplace activities and for maintaining and promoting a safe and healthy work environment. It is NOONTIDE’S expectation that the information in this document is communicated to all the Contractor’s employees and any of its subcontractors. As a large percentage of contract work is completed at non-NOONTIDE supervised locations, we expect Contractors to be conscientious of their EH&S practices and their reflection on NOONTIDE. In the event that the Contractor is unable to meet the requirements outlined in this document, the Contractor is to notify NOONTIDE immediately. Assistance in meeting the requirements will be reviewed on a case by case basis.
NOONTIDE is dedicated to becoming “best in class” with respect to EH&S. Our culture is one in which Environmental Health and Safety are more than words in our value statement, and they are integrated into our daily activities and are part of our culture.
Our Environmental Health and Safety Policies are located in Appendix A. These policies are reviewed annually. NOONTIDE maintains health and safety and environmental management systems.
NOONTIDE reserves the right to audit the Contractor for its adherence to the EH&S requirements of the work being performed. An audit may include workplace inspections, visual observations, interviews and document review, including training records, certifications and EH&S related statistics. Action plans, including person responsible and timeline, are to be provided to the NOONTIDE contact for any observations noted.
1. HEALTH AND SAFETY PROGRAM
All contractors and sub-contractors must have a health and safety program in place. Upon request, contractors must submit to NOONTIDE evidence of a comprehensive health and safety program and other specialized plans may be required.
All Contractors are required to review this manual with all sub-contractors and are responsible for ensuring that all NOONTIDE policies and procedures are complied with. NOONTIDE reserves the right to request Contractors audit their sub-contractors and forward action plans for any non- conformances.
3. FACILITY ACCESS AND SECURITY
Contractors are to review facility access and security requirements with their designated NOONTIDE contact. The Contractor is to immediately inform their NOONTIDE contact of any security or facility access issues
4. WORKING ALONE AT REMOTE SITES
Contractors who are working alone at remote sites must have a Work Alone Policy in place.
All contractors are to conduct themselves in a professional manner. Behavior which violates NOONTIDE’S policies or has the potential to endanger the safety and well-being of any of the building occupants is grounds for removal from the site.
Inappropriate behavior includes but is not limited to:
The Contractor is to maintain a clean and orderly work area. Contractors are to clean and remove all non-hazardous solid waste and recyclables at regular intervals throughout the shift and at the end of each shift. Required waste containers are to be provided by the Contractor. Clear access is to be maintained to and in contractor working areas. Access to electrical panels, fire extinguishers, safety showers and eyewash stations, fire hydrants and points of egress are to be kept free and clear of all obstructions unless written approval is obtained from NOONTIDE.
7. PERSONAL PROTECTIVE EQUIPMENT (PPE)
Contractors are responsible for conducting job assessments to determine the appropriate PPE necessary for the work being conducted and are responsible for its provision. Contractors must also be able to demonstrate that the employees have been trained in and conducted proper inspection, maintenance, and safe use of that equipment.
8. TRAINING, LICENSES AND CERTIFICATIONS
Contractors must have all appropriate professional training, licenses and certifications required for the work being performed. Training records and copies of licenses, certifications are to be made available upon request. Contractors are to have their own EH&S program and be able to confirm in writing that the Contractor’s employees have received and understood all Environmental Health and Safety training appropriate to the scale of work being undertaken.
9. HAZARD IDENTIFICATION / STOP WORK & REPORTING
It is the Contractor’s responsibility to be aware of all dangers or hazards associated with the work performed and the work environment and to remove and / or control the hazard or danger
prior to commencement of work. To assist the contractor in this regard, NOONTIDE is in the process of installing hazard stations at managed properties. Should Contractors have questions regarding site hazards they can contact our 24 hour support line at 1-800-525-1833. All potential or existing dangers or hazards observed by the Contractor shall be reported to the designated NOONTIDE contact. Any danger or hazard observed beyond the control of the Contractor is to be reported to the designated NOONTIDE contact immediately and the Contractor is to avoid the hazard or danger until it is eliminated or controlled. The Contractor may not conduct any work that may result in a danger or hazard to people, environment or property. Where an existing danger or hazard is present, or where the Contractor reasonably believes that an imminent danger or hazard is present, the Contractor has the right to stop work so that the danger or hazard is eliminated or safe work practices are incorporated. For the purposes of this policy, a danger or hazard may include, but is not limited to:
10. FIRST AID / MEDICAL EMERGENCIES
All Contractors are responsible to ensure that first aid, emergency medical services and transportation are provided to its employees. Contractors are also required to provide trained first aid personnel, supplies, and equipment as applicable. It is possible that professional medical aid may be available at some locations. Please review potential assistance with your NOONTIDE contact. Any access to professional aid does not release the Contractor of ensuring emergency assistance is provided to its employees.
11. ACCIDENT / INCIDENT INVESTIGATION AND REPORTING
Contractors are required to report all accidents / incidents, regardless of severity, to their NOONTIDE contact on the NOONTIDE Incident Injury Report Form. All incidents resulting in serious injury or illness, damage to property or equipment or environmental contamination are to be reported to NOONTIDE immediately. All near misses that may have resulted in serious injury or illness, damage to property or equipment or environmental contamination are also to be reported immediately.
Contractors must also report immediately to NOONTIDE any unplanned or uncontrolled fire, explosion or flood, as well as any collapse or failure of a building or structure. Where the incident resulted in a recordable injury (time loss and / or medical aid sought) or where a regulatory authority must be contacted (e.g., Ministry of the Environment or Ministry of Labor), NOONTIDE is to be notified concurrently and a copy of the investigation report is to be forwarded upon completion. It is the Contractor’s responsibility to contact the appropriate regulatory authority when it is required due to the nature of the incident. Where reporting of an incident to a regulatory authority is required, the Contractor shall comply in accordance with applicable health and safety legislation in the course of any subsequent investigation or inspection and, where required, the incident scene shall not be disturbed or altered until the site is released by the appropriate regulatory authority.
12. EMERGENCY EVACUATION
In order to ensure personal safety, Contractors are required to be aware of the entire emergency evacuation procedures for the location of work. Review this information with your NOONTIDE contact.
13. WORK AREA PROTECTION AND HAZARD NOTIFICATION
All work areas must be appropriately barricaded and signage where required. Contractors are responsible for providing signs, cones, plastic sheets, guardrails and other materials to create an effective barricade to isolate the work environment from the building occupants and to prevent unauthorized access. If dust will be created by the work being performed the use of an air scrubber with HEPA Filtration is required. Any requirements to block means of egress, fire, life or other safety equipment must first be approved by the NOONTIDE contact. Signs and barricades may not be removed until the work is completed, or all hazards are eliminated. Where the work being conducted may create a temporary hazard to the building occupants (e.g., wet floor) the Contractor shall ensure the appropriate signage and / or barriers are posted. The signs / barriers may not be removed until the hazard is eliminated. Where work being conducted could affect the health, well-being or comfort of the building occupants (e.g., paint fumes) the Contractor shall inform the building occupants through the NOONTIDE contract prior to the start of work.
14. TOOLS AND EQUIPMENT
Contractors are responsible to provide their own tools, equipment and vehicles and are required to conduct the work in a safe manner in accordance with all regulatory requirements.
Contractors are responsible for the safe operation of any equipment brought on location and must be able to demonstrate that all operators of said tools and equipment are trained and
qualified to do so. Contractors are also responsible for the inherent integrity of the tools and equipment itself and must be able to demonstrate that the equipment has been properly maintained and is safe for use.
15. NOONTIDE OWNED TOOLS AND EQUIPMENT
Unless written authorization is obtained, Contractors may not use NOONTIDE owned or leased tools or equipment. In cases of written authorization, Contractors will provide copies of any training records / certifications required to operate the tools and / or equipment. The contactor will also sign the NOONTIDE “Loan of Equipment” waiver.
16. POWER TOOLS
All power tools are to be double insulated or equipped with grounded power cords. Ground Fault Interrupters (GFI) or other similar devices must be used in wet or damp locations. The Contractor’s employees must be properly trained in their use and the tools are to be maintained in a safe operating condition.
17. EXPLOSIVE ACTUATED TOOLS
Any Contractors using explosive actuated tools must be competent, trained and certified as required. The Contractor is to ensure that all explosive actuated fastening tools are properly inspected before and after each use and that no alterations be carried out to any protective guards. The contractor shall ensure that all requirements regarding safe use, storage and removal process is carried out in accordance with the appropriate legislation. Equipment is to be properly maintained and all Contractors are to be trained in its use and safe operation.
18. ELECTRICAL SAFETY
It is the Contractor’s responsibility to have a safe electrical program as required. Contractors working on or near live equipment must be qualified to do so. Contractors must not work on low or high voltage unless specifically retained to do so. Energized parts, circuits, panels and other equipment must be properly guarded. Unguarded energized parts must not be left unattended. All electrical devices must be properly grounded or double insulated. Use of local Lok Out and Tag Out procedures is required.
All Contractor ladders must be labeled with the Contractor’s name. All ladders are to be maintained in good condition at all times and inspected prior to use. Employees using ladders must do so in a safe and responsible manner. Any defective ladders are to be tagged as such and removed from site.
20. WORKING AT HEIGHTS
It is the Contractor’s responsibility to select the appropriate fall protection measures for the work to be performed. When working at heights, the area below is to be cordoned off as the work area protection requires. Contractors must be able to demonstrate that all equipment has current inspection certificate and is maintained as per regulatory requirements and that all personnel have current and appropriate training.
All scaffolding is to be erected, maintained and inspected in accordance with all applicable regulations, codes and engineering practices. The Contractor is to ensure competent supervision of any modification process and have written approvals of such modifications. Precautions must also be taken to ensure that each scaffold does not exceed structural or design limits set out by applicable provincial legislation. The Contactor must also provide all scaffolds and safety equipment required for the entire project. Copies of the inspection reports are to be available upon request.
22. INDUSTRIAL POWERED VEHICLES, INCLUDING LIFTING DEVICES
All Contractors operating industrial powered vehicles must be trained and licensed or certified in the operation of the particular equipment to be used. If the Contractor has received written authorization to use NOONTIDE equipment, the “Loan of Equipment” waiver must be signed prior to use and all NOONTIDE process and procedures with respect to the equipment must be followed.
23. MOTOR VEHICLES
All Contractors operating motor vehicles are to have and maintain a valid driver’s license and a responsible driving record. Contractors must exercise due caution when driving on customer sites.
24. MATERIAL HANDLING
All Contractors involved in manual material handling should be aware of and trained in proper material handling procedures and are to use material handling equipment where appropriate. Equipment is to be properly maintained and all Contractors are to be trained in its use and safe operation.
Contractors must work in a manner that does not create a disruption to the normal course of business. Any activity that produces noise that interferes with the business operation must be completed during off-hours. Contractors shall ensure that their employees have proper and adequate noise and hearing protection.
Contractors shall ensure that proper and adequate workplace lighting is provided in accordance with applicable legislative and regulatory requirements.
27. WORKING IN COLD AND HOT ENVIRONMENTS
Contractors are to have policies and procedures in place to ensure their employees are appropriately protected when working in cold and hot environments.
28. ASBESTOS CONTAINING MATERIAL (ACM)
It is possible that the Contractor may be working in an area where asbestos containing material (ACM) is located. Please review potential ACM locations with your NOONTIDE contact prior to commencing work. The presence of various friable and or non-friable ACM has been identified or is presumed to be present at all NOONTIDE managed facilities constructed prior to 1992. The contractor / service provider shall review prior to their work, the building asbestos survey or asbestos notification letter (attached in appendix A), either or shall be placed in the site hazard station. Buildings without a hazard station, asbestos survey or notification letter are to be regarded as buildings that may contain ACM. Contractors may not intentionally disturb ACM unless specifically retained to do so, in which case NOONTIDE’S Asbestos Management Program and all Client requirements must be followed. If a Contractor unintentionally disturbs suspected or known ACM, stop work and immediately inform your NOONTIDE contact.
The Contractor is to notify the designated NOONTIDE contact if any mould or mildew is observed in the work location. The Contractor must not disturb an area suspected to be contaminated with mould.
30. INFECTION CONTROL
All Health Care Centers where the Contractor will be performing construction / maintenance will adhere to the Infection Control and Dust Containment requirements as per Canadian Standards Association CSA Z317.13-12 documentation titled Infection Control during Construction, Renovation or Maintenance of Health Care Facilities (2012).
31. HALOCARBON MANAGEMENT
Contractors that work on systems that contain halocarbons are required to manage those systems in accordance with NOONTIDE policy. NOONTIDE policy dictates that Federal legislation shall be applied in every circumstance. Contractors are required to report any halocarbon release regardless of the quantity to NOONTIDE immediately. All contractors shall adhere to their legislative requirements of having ODS or ODP qualified personnel to maintain the systems. All leak test tags and onsite report logs shall be updated and or provided by the contractor. Only NOONTIDE- approved leak-test tags will be utilized.
32. SITE SPECIFIC HAZARDS / REQUIREMENTS
Any site specific hazards or requirements not covered by this manual should be identified, reviewed, assessed and controlled with the NOONTIDE contact immediately.
1. FIRE AND LIFE SAFETY
Contractors are to provide their own fire protection equipment as required, including but not limited to fire extinguishers. Use and storage of flammable and combustible materials must be conducted in accordance with all codes and regulation and their use and storage must be approved by the NOONTIDE contact prior to bringing the material on-site. Contractors may not conduct any work that will affect the building’s fire life safety systems unless specifically retained to do so and the NOONTIDE contact is aware of and approved the timing of the work prior to its commencement.
2. HAZARDOUS MATERIALS MANAGEMENT, INCLUDING COMPRESSED GASES
All hazardous waste generated by the Contractor is to be removed through NOONTIDE unless written authorization is received.
3. LOCKOUT / TAG OUT
It is the Contractor’s responsibility to have a hazardous energy control program in place (Lockout/Tag out) if they are involved in maintaining and / or repairing equipment. This program is to be available to NOONTIDE for review upon request. Prior to initiating a lockout / tag out, the Contractor must inform the NOONTIDE contact of the location and estimated duration of the equipment lockout / tag out and will conduct a review of all energy sources and the equipment specific written procedure.
4. WELDING / CUTTING (HOT WORK)
It is the Contractor’s responsibility to have a hot work program. The Contractor must inform their NOONTIDE contact and have a Hot Work permit issued prior to the start of any hot work. If hot work is being conducted within a building, it must be planned (through scheduling, engineering controls etc.), to minimize building occupant’s exposure to fumes and other hazards. Precautions must also be undertaken to prevent interference with fire life safety systems. A work and post-work spotter is required where there is a risk of fire or where the fire life safety systems are impaired or off line. The Contractor is responsible for providing all fire protection equipment and personnel.
5. CONFINED SPACE
All Contractors entering a permit restricted confined space must follow NOONTIDE’S confined space business process and permit requirements. A Contractor may only enter a permit restricted confined space upon review of the specific confined space entry procedure and issuance of a NOONTIDE Confined Space Entry and other applicable permits. The NOONTIDE contact must be informed prior to an entry. It is the Contractor’s responsibility to provide their own safety equipment including PPE, monitoring and rescue equipment.
6. CRANE, HOIST, AND OTHER LIFT EQUIPMENT
Contractors will obtain approval from their NOONTIDE contact prior to bringing on-site and using cranes, hoists, and other lifting equipment. All operators must be trained and certified in the equipment being used. The equipment is to be maintained as per the manufacturer’s recommended maintenance and safety requirements and an up-to-date inspection report certifying the equipment is to be available upon request. A copy of the crane hand signals that will be used are to be posted. The Contractor must ensure that loads never exceed the set limits and that suspended loads are never left unattended.
7. WORKSITE INSPECTIONS
NOONTIDE requires all contractor worksites to be inspected for hazards, when found corrected or isolated as per the applicable provincial / federal legislated regulations. NOONTIDE requires that all worksites are to be inspected regardless of size or scope of work. Required frequencies are at the start of a project, when site conditions change, after an accident or at a minimum once per month thereafter. All inspection reports shall be without delay forwarded to the contractor’s NOONTIDE contact person. In cases where the contractor does not have an Inspection report they can use the NOONTIDE (Workplace Safety Checklist Audit Form) which can be obtained from the contractor’s NOONTIDE contact person.
NOONTIDE Service Corporation -Letter of Notification:
WORKING WITH ASBESTOS CAN BE EXTREMLY DANGEROUS INHALING ASBESTOS FIBRES CAN CAUSE VARIOUS TYPES OF LUNG DISEASE, MESOTHELIOMIA OR CANCER.
Asbestos may be present in the following materials as listed: Cement Pipes, Cement Wallboard, Cement Siding, Asphalt Floor Tile, Vinyl Floor Tile, Vinyl Sheet Flooring, Flooring Backing, Constructions Mastics, Acoustical Plaster, Decorative Plaster, Textured Paints/Coatings, Ceiling Tiles and Lay-in Panels, Spray-Applied Insulation, Blown-in insulation, Fireproofing Materials, Taping compounds (thermal), Packing Materials, High Temperature Gaskets, Laboratory Hoods/Table Tops, Laboratory Gloves, Fire Blankets, Fire Curtains, Elevator Equipment Panels, Elevator Brake Shoes, HVAC Duct Insulation, Boiler Insulation, Breaching Insulation, Flexible Fabric Ductwork, Cooling Towers, Pipe Insulation, Heating and Electrical Ducts, Electrical Panel Partitions, Electrical Cloth, Electric Wiring Insulation, Chalkboards, Roofing Shingles, Roofing Felt, Base Flashing, Thermal Paper Products, Fire Doors, Caulking/Putties, Adhesives, Wallboard, Joint Compounds and Spackling, Vinyl Wall Coverings.
The presences of various friable and or non-friable asbestos containing material (ACM) have been identified or are presumed to be present at all NOONTIDE managed facilities constructed prior to 1992. The contractor / service provider shall review prior to their work, the building asbestos survey or asbestos notification letter, either or shall be placed in the buildings log book.
Buildings without a log book, asbestos survey or notification letter are to be regarded as buildings that may contain ACM. Where applicable NOONTIDE will review with the contractor / service provider personnel the locations of known ACMs as noted on the asbestos survey. The NOONTIDE Asbestos Management Program applies to all maintenance, repair and renovation work that may disturb asbestos materials. The disturbance of asbestos building materials may only be undertaken by qualified contractors who have received training in asbestos-related precautions and procedures (as per the provincial / federal Occupational Health Safety Act and the governing regulations). As a condition of your contract to provide services and materials to NOONTIDE, the contractor / service provider shall not disturb asbestos-containing materials without prior notification to NOONTIDE. The contractor / service provider and its workers, while at any location will follow all procedures specified by the NOONTIDE Asbestos Management Program.
Thank you for your ongoing support
1. NOONTIDE REQUIRED PROJECT SPECIFIC SAFETY DOCUMENTS
1.1 Signed and Initialed NOONTIDE Contractor Handbook
1.2 Job Hazard Assessment
The contractor is to have, at minimum, the above documentation provided to the Project Manager at the start of a project.
2. THE FOLLOWING DOCUMENTATION MUST BE PROVIDED TO THE PM AS SOON AS POSSIBLE DURING THE PROJECT IF APPLICABLE.
2.1 Pre Project Safety Inspection
Where the project involves alterations to the structure of the building a Pre Projection Safety Inspection is to be completed to identify any risks to the tenants of the facility as well as the workers completing the task.
2.2 Project Safety Plan
If applicable a Project Safety Plan should be completed prior to a project beginning and to be available and reviewed by all personnel on site prior to commencing work.
2.3 Site Safety Orientations
Where one or more individuals are working on a jobsite a Site Safety Orientation must be done in order for the worker(s) to familiarize themselves with the environment they will be working in. There may be Site Specific Rules that will only apply to that location and all workers must be made aware of these rules.
2.4 Emergency Response Plan
In case of an emergency there must be a plan in place to respond to the situation. This must be provided to the PM in charge of the project.
2.5 Toolbox/Safety Meetings
A Toolbox or Safety Meeting must happen at the beginning of a project and should take place periodically throughout the project as well. The minutes of these meetings must be provided to the PM.
2.6 Work Permits (Lockout/Tag out, Hot Work)
A work permit system must be in place as required.
2.7 Incident Reports – Near Misses
Any incident or near miss that occurs on a NOONTIDE Project is to be immediately reported to the PM and appropriate documentation including any investigation material provided within 72hours unless client requirements dictate otherwise.